Refund & Cancellation Policy

This policy explains how cancellations and refunds work for everything Lead Media LLC sells. It covers two kinds of purchase: subscriptions to our software product Rep Ramp, and service engagements delivered under the Lead Media Lab name. Where a signed order form or written agreement sets different terms, that agreement controls.

Who we are

Lead Media LLC is a limited liability company registered in Wyoming, doing business as Lead Media Lab, with its business address at 310 A Street, San Diego, CA 92101. Lead Media LLC owns and operates Rep Ramp (repramp.app), an AI sales-training platform. Charges for either will appear on your statement under Lead Media LLC or the checkout partner shown at purchase.

Rep Ramp subscriptions

Cancelling

You can cancel a Rep Ramp subscription at any time. Cancelling stops the next renewal; it does not end the current paid period early. You keep access until the end of the period you have already paid for, and you are not charged again. To cancel, use the billing page of the checkout you purchased through (for example your Whop account), or email support@repramp.app and we will cancel it for you within one business day.

Refunds

• First purchase: if you are not satisfied, request a refund within 7 days of your first payment and we will refund that payment in full. This applies once per customer organization.
• Renewals: renewal payments are not refundable. Cancel before the renewal date to avoid being charged.
• Annual plans: refundable in full within 7 days of the first payment. After that, annual plans can be cancelled to stop renewal but are not refunded for the unused portion.
• Seats added mid-period: prorated charges for added seats are not refundable, but you can remove seats at any time to reduce the next renewal.
• Billing errors: if we charged you in error, or charged you after you cancelled, tell us and we will refund the full amount regardless of timing.

We may decline a refund where an account has breached the Rep Ramp Terms of Service, or where the same organization has already received a first-purchase refund.

Service engagements

Custom AI builds, paid media management and lead infrastructure work are scoped and priced in a written agreement before any work or payment. That agreement sets the payment schedule and any refund terms. Unless it says otherwise:

• Deposits and milestone payments for work that has started are not refundable, because the hours have been spent.
• If you cancel before work starts, we refund any deposit in full.
• Monthly retainers can be cancelled with the notice period in your agreement; the current month is not refunded.
• Advertising spend paid to Meta or any other platform is paid to that platform on your behalf and is never refundable by us.

How to request a refund

Email support@repramp.app for Rep Ramp, or call +1 (619) 776-0350 for service engagements. Include the name on the account, the email used at purchase, and the date and amount of the charge. We acknowledge every request within one business day and decide within five business days.

Approved refunds go back to the original payment method. Allow 5 to 10 business days for your bank or card issuer to post it. If you purchased through a checkout partner such as Whop, the refund is issued through that partner.

Chargebacks

Please contact us before disputing a charge with your bank. Almost every billing problem is fixed faster by email than by a dispute, and we honor this policy in full. If a charge is disputed while a refund request is open, we will provide the dispute network with our records of the purchase, access and delivery.

Changes

We may update this policy and will post the revised version here with a new date. The version in force when you paid applies to that payment.

Contact

Lead Media LLC
doing business as Lead Media Lab
310 A Street, San Diego, CA 92101
+1 (619) 776-0350
support@repramp.app (Rep Ramp)