SMS Terms & Conditions

These terms govern the Lead Media Lab text message program. By checking the SMS consent box on our website and submitting your mobile number, you agree to them.

How you opt in

Our inquiry form carries two separate text-message checkboxes — one for inquiry and scheduling messages, one for marketing messages. You may check either, both or neither, and the form submits normally either way.

Both boxes are unchecked by default. We never pre-check them, we never bundle text consent into acceptance of our terms or privacy policy, and we never add a number that was not deliberately given to us for this purpose. Consent to receive text messages is not a condition of purchasing anything from us, and you can use every part of our service without it.

Agreeing to one program does not enrol you in the other. If you opt in only to inquiry and scheduling messages, we will not send you promotional messages.

We record the date, time and exact wording of the consent you agreed to, along with the page you submitted from, so that we can evidence it later.

What we send

Inquiry & scheduling messages reply to the question you submitted, arrange or confirm a call, remind you of a booked appointment, and send information you specifically asked for.

Marketing messages cover news, offers and promotions about our own services.

Some of our text programs are run for a client offer that we operate the acquisition system for. Where that is the case, the message identifies that offer by name, and you will only ever receive it if you opted in on that offer’s own form — we never move a number from one program to another. We do not sell or share your number for anyone else’s marketing, and we do not message numbers that were not deliberately given to us for the program in question.

Frequency and cost

Message frequency varies and depends on your conversation with us. Message and data rates may apply according to your plan with your mobile carrier. Lead Media Lab does not charge for text messages.

How to stop

Reply STOP to any message to be removed. You will receive one final message confirming that you have been unsubscribed, after which we will send no further messages to that number. You can rejoin at any time by submitting the form again with the relevant consent box checked.

How to get help

Reply HELP to any message for assistance, or call us on +1 (619) 776-0350.

Carriers and delivery

Delivery is subject to effective transmission by your mobile carrier and is outside our control. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Your number

Provide only a mobile number you own or are authorised to use. If your number changes or is reassigned, tell us so we do not message its new holder.

Privacy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party for that party's own purposes, and are never sold — they are handled only by the contracted service providers that run our systems and deliver our messages. See our Privacy Policy for the full picture.

Changes

We may update these terms and will post the revised version here with a new date. Continuing to participate after a change means you accept the updated terms.

Contact

Lead Media LLC
doing business as Lead Media Lab
310 A Street, San Diego, CA 92101
+1 (619) 776-0350